Woman fights with airline for ticket name change after husband suddenly dies before trip

Woman slams airline after they offer £41 compensation after her husband died suddenly from a heart attack.

PLANE

by Closer staff |
Published on

A woman is fighting for compensation after a travel company refused to change the name on her husband’s ticket, after he passed away suddenly.

Elizabeth Tait, 64, spent £2000 on the trip to Vancouver, Canada, to visit her family. However, sadly just one month before they were due to travel her husband, Leslie, died of a heart attack.

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However she faced more trauma when the travel company, Travel Up, would not help her with changes needed for the ticket to be transferred.

“My husband died - I'd understand if I was going on a sunny holiday but we were going to see my son for Christmas,” Elizabeth, from Glasgow, told the Mirror.

“It's not even about the money. I'd just like to change the name on the ticket so my granddaughter can come with me. After everything that's happened, I don't feel up to going on my own and I've even been advised by my doctor not to travel by myself.”

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Their daughter added: “We're not trying to con anybody. My mum's health is fragile and she's getting no support. She's had no apology and the company are being really cold about it.

“It's been difficult enough for her to cope with the death of her husband. Now she can't see her son and has to worry about losing thousands of pounds.”

Travel Up confirmed their refusal, telling the newspaper: “I can confirm that we were contacted on November 20 regarding changing the names or cancelling the holiday.

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“Unfortunately, because the tickets are non-refundable, we cannot refund them or change the tickets.

“This is our policy for flights to the USA or Canada and it has nothing to do with insurance.”

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