The event, organised by Pembrokeshire Mascots & Entertainment, charged £10 per child and promised a “Frozen-themed disco, party games, professional photographer, face painting, glitter tattoos, balloon modelling, buffet and fabulous Frozen candy cart with a treat for every child.”
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Sadly the reality was far from it.
“We waited for over an hour to get in, Joy Williams told the Mirror.
“Once we were inside there was clearly nothing there. We expected a winter wonderland but there were no decorations, no tinsel, nothing.
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“I had not prepared tea for my daughter because there was a buffet advertised, but all that was offered was a 20p pack of crisps and a mini-chocolate bar. The advertised present from Santa was just a lolly.”
The event, held in Kilgetty, West Wales, so bad many parents demanded refunds on the day.
Another parent added: “I was in there for 20 minutes and demanded a refund. There were hundreds of people and kids just cramped into a small space which must of been 100 degrees! I almost fainted and had to sit on the stinking floor for five mins. It was a complete waste of time.”
The company responded to a complaint on Facebook, which was less than satisfactory for many of those whose children had been upset at the event.
Their statement read: “Yes there were queues for the venue which are inevitable wherever you go - we also can't help the fact it was raining!!
“There were indeed queues for both the balloons and face painting which again are inevitable.
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“We have been advising that parents are welcome however when Nan, Granddad, aunties and uncles all come along then then this again can add to the queues and congestion.”
Luckily for the filmmakers, there was no association between the Disney film Frozen and this event, but we don’t think the parents will let it go – and nor would we.
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