Maya Makri was shopping with a friend in a branch of the supermarket in North London on Monday when the incident occurred.
According to reports, Maya, 39, entered the shop and a till assistant shouted to her “pets are not allowed”.
Shockingly, despite her black Labrador wearing a harness which clearly stated she was a guide dog, Maya was still told she should be ‘banned’ from entering the store.
“I repeatedly said that I was registered blind and that this was a trained assistance dog, to no avail,” Maya told the London Evening Standard.
“Various customers tried to back me up, but we were shouted down. I burst into tears outside the store in sheer frustration. A woman followed me all the way to South Hampstead station, just to say how terribly upset she was about what she had just witnessed and that this had to be challenged.”
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She later wrote on her Twitter page: “To clarify, I blame @Tesco, a multinational worth billions for not putting proper training in place, not the staff that are on minimum wage.”
Maya – who works for the Central School of Speech and Drama – has now received an apology from Tesco’s, with a spokesperson saying:
“This clearly should never have happened and we will contact Ms Makri directly to apologise.
“We do allow guide dogs in stores and have reminded colleagues of that. We also offer customers with guide dogs help with their shopping, if they would like assistance.”
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